Customer IQView Site
Web portal for energy utility customers which shows how their energy use affects energy bills and the environment.
CustomerIQ provides utilities with a powerful suite of customer engagement features for residential, commercial and industrial customers. The CustomerIQ interactive dashboard delivers near-real-time usage insights along with weekly email reports and messaging to in-home devices to help users reduce consumption, save money and minimize their environmental impact.
Mobile app allows utility customers to monitor and control their heating and cooling system from their phone.
The CustomerIQ Thermostat App includes a mobile app and web interface that gives utility customers smart thermostat status and remote control capabilities. The app leverages Silver Spring's IPv6 standards-based network, combined with smart thermostat technology from Carrier and Energate, and can work with any ZigBee Smart Energy Protocol device. The app is available for iOS and Android devices and a web version is also available for CustomerIQ web users.
SilverLink Cloud Services
Software-as-a-service that enables utilities to monitor operational data to improve the performance of their smart-grid.
SilverLink cloud services deliver targeted and specific data tailored to the needs of energy utilities, leading to greater operational insights, rapid problem identification and resolution, and improved efficiency. The service provides real-time application and field network monitoring, alerts, and performance data. The dashboards and reports provide insights into such metrics as meter read and export status, performance of remote service operations, and network infrastructure availability.